InfoSTEP’s Business Intelligence and Business Performance Measurements services are based
on the premise of optimizing the power of the information across the organization eco system
to stay ahead of the market. To enable this value proposition we constantly strive to innovate
and improvise on mechanisms, be it on the business side or on the technology side of the
organization. We believe that, in order to stay ahead in the market, an organization needs
to have its pulse on the intelligence that is actionable rather than a mix of generic and
broad business intelligence.
Actionable Intelligence - Focused Visibility and Guaranteed Success
Our actionable intelligence solutions enable organizations in identifying, defining and delivering metrics that enhance the value of information seen by decision makers at all levels of the organization. Using the InfoLEADERSHIP methodology that combines the best practices of
- Six Sigma DMAIC for incremental process improvements
- CMM for Project Management and Risk Management and
- Intersecting with practical approaches and client experiences, we guarantee success rates of up to 100% in delivering actionable intelligence.
InfoLEADERSHIP methodology starts with identifying and defining metrics in two areas
- Core Metrics that provide visibility to the goals
- Risk metrics that may hinder you from achieving the goals
As part of the methodology we also help you scope and phase the deliverables based on organizational capability to absorb and deliver as well as help you to ultimately to measure these metrics objectively.
Our technology leadership enables us to deliver actionable intelligence by way of dashboards using best of breed reporting and data integration platforms. Our domain expertise in actionable intelligence comprises of hi-tech manufacturing, software and financial services industries.
Following depicts the different components and touch points between business processes related activities and IT related activities of InfoLEADERSHIP methodology.
Oracle eBusiness Suite BPM - Optimum ROI
Our services in Oracle eBusiness Suite Implementations make sure that your investment is maximized. The full value of an Oracle eBusiness Suite implementation is realized when you make the integrated information visible at all levels of the organization, be it performance measurements or tactical information.
Current eBusiness suite implementation methodologies are heavily focused on defining and configuring workflows for business processes and hence in many cases miss out crucial dependencies and configurations that are required to measure the business performance. InfoLEADERSHIP methodology addresses these deficiencies by addressing the BPM requirements as part of your eBusiness Suite implementation across all tracks.
We can help you deliver the right information from Oracle eBusiness Suite in the most efficient and actionable way.
Our services are focused on
- Identifying and defining actionable metrics for your business processes
- Feedback and configuration of eBusiness Suite to address BPM
- Defining BAM (Business Activity Monitoring) touch points to enable operational, tactical and compliance intelligence
- Delivering reporting platforms and data integrations required for exposing such information across your eco system
Our eBusiness suite domain expertises include CRM, Sales, Order Management, Manufacturing, Call Center, Incentive Compensation and supply chain.
Offshore Vendor Performance Management
As companies continue to rely on outsourcing and off-shoring services to third party vendors, managing and monitoring the performance of these vendors and outsourced projects is becoming a top priority. Outsourced services promise a myriad of benefits--cost savings, improved service levels, and extended knowledge base. However in order to achieve these benefits, companies need to monitor their outsourcing vendors and projects to ensure successful relationships and services. Some of the current challenges leading to failures in offshore projects include:
- Failure to analyze the vendor performance in a timely manner
- Hidden costs of outsourcing, such as additional coordination efforts
- Inability to measure the actual service levels delivered and alignment with business goals
- Unstable offshore project team
- Lack of single view into the outsourcer's data, services, and SLA-defined metrics
As a leader in Business Intelligence and Business Performance Measurements services, InfoSTEP provides solutions targeted specifically at Offshore Vendor Performance Management. We will help you define and deliver an offshore vendor analytics solution based on
- InfoLEADERSHIP, a BI and BPM specific solution delivery methodology
- Pre-identified best practice KPIs related to
- Offshore projects
- Vendor processes
- Deliverables
- Communication
- Team assessment
- Offshore overheads
- Vendor comparatives
- Best of breed technologies in Dashboard and Data Integrations
- eLustro, InfoSTEP’s feedback management platform enabling consistent and continuous feedback
Our point solutions services are targeted to help you address immediate pain points in the areas of
- Report and Dashboard Design, development and deployment
- Business Objects environment upgrades and migrations from 5.x to 6.x or XI
- Designing and developing efficient aggregation mechanism
- Designing and developing Extract, Transform and loading as well as core data integrations to enable your Data Warehouse or Data Marts
- Assessing and resolving performance issues associated with reports delivery as well as ETL
- Quality Assurance
Rest assured that, our highly skilled staff not only bring their technical expertise, but are also trained to follow InfoLEADERSHIP methodology to ensure a very high client satisfaction. While we partner with best of breed technology partners in these areas (Oracle, Business Objects, Hyperroll, Castiron Systems), our services span many other technologies e.g. Informatica, Siebel Analytics, DB2, Terradata.
